Frequently Asked Questions

COMMUNICATIONS & CUSTOMER SERVICE

  • How can I sign up for Email Updates and Notifications?

You can sign up for regular updates and email notifications by scrolling to the bottom of this website and entering your email address.

 
ORDERS AND RETURNS

  • How can I order a knife?

I sell knives on a first-come, first-served basis.  All of our products that are for sale will be listed on our website.  You are welcome to check the site regularly to see what's new.  In addition, if you subscribe to our e-mail updates, we'll notify you when we are releasing a batch of knives.  And if you sign up for our In Stock Notification on a particular product, we'll notify you by email when it's back in stock.  Finally, we sell to select Dealers who may have stock on a knife that's of interest to you.

  • What if I need to Change or Cancel my order?

If you need to change or cancel your order, send an email if you need to change or cancel an order.  Please reference the order number and give us specific instructions.

  • What Dealers are authorized to sell your knives?

I sell to select dealers who may, from time to time, have our knives in stock.  For your convenience, we've included their contact information and/or links to their websites here Dealers.

  • Is there a discount available to Military and Law Enforcement/Professional Services personnel?

I offer a 10% discount to all Active-Duty Military, Reserves, Veterans, Law Enforcement, EMT and Fire personnel. To apply for the discount, please email or text me for the discount code before you place your order.

  • Do you have LAYAWAY?

You must contact me to set this up. 

I offer FREE Lay A Way ~ No Fees, No Interest, No Penalty for early pay off. Available on all knives.

Shipping info is below. Curtiss Custom Knives LLC will not assume responsibility for items shipped to other addresses. 

Shipping Info:
Curtiss Custom Knives LLC
P.O. Box 274
Granger, IN. 46530